New case study: Financial institution excels with training/coaching program.

We've just added a case study to our site that describes how a major financial institution made a big change with the right training solution. The training/coaching program that we worked with them to create led to a multi-million dollar revenue win-back and improved employee morale. By sitting down with the key stakeholders and figuring out what their real needs were, we were able to create a solution that got to the heart of the challenges at hand and addressed them in a way that worked effectively for their environment. Read all about it here.

Moving towards greener learning

Being ‘green’ is everywhere these days – as our planet’s population grows, our environmental impact on it has become a very important consideration.  Often the focus is on what we can do at home and the ‘big picture’ things organizations can do, but what about what we can do in our work as learning professionals? In an online article I read the other day called “Going green—are learning professionals ready?", author Silke Fleischer states that although classroom training declined from 76% in 2001 to 65% in 2006, according to the American Society for Training and Development (ASTD) 2007 State of the Industry Report, it still makes up the majority of learning hours delivered and has a significant impact on the environment in the areas of travel, facilities and materials. So how can an organization move towards greener learning?  

According to the ASTD 2007 State of the Industry Report, “Tailored blended learning saved one organization $2.8 million in travel and accommodation costs by cutting travel time for a 14-week program from 28 to 7 days.”  Moving face-to-face training on-line reduces the need for paper-based materials as well as the energy required for travel and classroom facilities (e.g., lighting, heating, cooling, etc.). According to Public Works and Government Services Canada, we produce more than 30 million tonnes of garbage each year – more than one tonne per person.  Of this waste, more than 36 percent is paper.  A blended learning solution using a combination of e-learning, online discussion forums, blogs, web seminars, wikis and podcasts as well as providing online resources will reduce your organization’s printing costs and other environmental impacts associated with face-to-face training.

Sometimes, however, face-to-face training is simply the best option for your organization and learners. Here are some ways you can make that training greener:

  • Design courses that require fewer printed materials. Instead, provide online resources that support the learning.
  • If you need to print, use recycled paper and print double-sided. Print only the most critical information.
  • Provide training in centrally located areas to shorten travel distances.
  • Upgrade your training facilities using such things as energy-efficient hardware, lighting, cooling and heating.
  • Provide recycling bins in your training facility - encourage participants to recycle.
  • Purchase recycled and environmentally friendly training supplies.
  • Support carpooling for off-site participants/training sessions.

 We make choices each day that potentially impact our environment. If we all consider even small changes we could be making in the way we develop and present learning, we can do our part to contribute to a greener world. To learn more about green learning, check out a good article from ASTD Learning Circuits, “E-Learning = Environmental Learning”.

Introducing the new Limestone Learning glossary

What's the difference between synchronous and asynchronous learning? What is prescriptive learning? What are the nine events of instruction? For the answers to these questions check out our new glossary on the resources tab here on our site. The glossary includes definitions for many common learning terms, arranged alphabetically and cross-referenced for easy access. 

Making ethics and compliance training memorable

Ethics and compliance training can be a sticky area - it's extremely important to an organization, but as the subject matter can be sensitive, the training can often end up being not much more than dry lists of do's and don't's. I recently came across a great article in Fast Company magazine (read it here) that explains how one company rose to the occasion and created memorable ethics and compliance training for their employees with a series of video scenarios. Video may not be in everyone's budget, but there are other ways that we can use the same approach with less cost. Get your employees thinking about these situations by incorporating scenarios or case studies about ethical dilemmas using a cast of characters you create and bring to life with stock images.

The world needs all kinds of minds

Recently I enjoyed watching the HBO movie “Temple Grandin”, which chronicles how, as a young woman, Dr. Grandin discovered that the way her autistic mind works gave her new and different perspectives on the world in general and animal handling in particular.

The movie does an excellent job of illustrating the fact that when a person has autism, their brain is working in a different way, not in the wrong way. This varies by individual; in Dr. Grandin’s case, she thinks in pictures. If this different way of thinking is recognized and supported for its capabilities rather than pushed into a traditional mold, it has the power to excel. It may even uncover new possibilities and insights beyond traditional thinking, as in the case of Dr. Grandin.

Watching the movie made ponder the subtle differences in the way our learning audiences think. Instructional designers often talk about aural learners, visual learners and kinesthetic learners, but how often are even these basic learning styles really being addressed? When a learning program is created, we must ensure we are doing all we can to bring each learner to their full potential within the bounds of our subject area, budget and other limitations. By make simple changes – reviewing material to ensure there are visual cues that consistently and directly support textual content in e-learning, for instance - could we be making a much stronger connection with a portion of the audience?

To find out more about Temple Grandin, check out this TED talk she did recently, “The world needs all kinds of minds.” Dr. Grandin’s website can be found at http://www.grandin.com.

Five things we can learn from how elite athletes approach training

Over the last couple of weeks it’s been non-stop Winter Olympics in our neck of the woods, and we’ve enjoyed not only watching events but also learning more about the individuals behind the medals. In almost every televised interview, athletes talked about the team effort that got them to the podium, thanking their families and also their trainers. It got us to thinking about what those of us involved in adult learning can learn from the athlete/trainer relationship. Here are five characteristics of elite athletic training: 

Commitment
Each athlete understands the need for training – they are motivated because they can easily see how their performance improves with the help of the trainer. They seek out and engage the trainer; they’re not mandated to take training as may be the case for workplace learning. This only strengthens our view that tapping into what motivates adult learners to value a training topic is a key factor in setting the stage for a successful learning event.

Tailored coaching
Elite athletes don’t limit themselves to one trainer - they get coaching for different aspects of their sport from different experts. Also, there isn’t one trainer or a single training style in each sport. Each athlete has individual strengths and areas for improvement and their coaching speaks to these factors. This reminds me that a cookie-cutter approach to training is only going to achieve limited success. We need to remember to make our training relevant to our organization’s needs and goals. We also need to ensure the learning we create speaks to different learning styles so it engages as many learners as possible.

A holistic approach
Beyond training for their sport, elite athletes know that they have to pay attention to their whole body, both physically and mentally, in order to be at the top of their game. They consider their nutrition carefully and they may work with a psychologist to improve their mental fitness. This reminds me that when we are looking at a performance issue, we need do some analysis to uncover all the contributing factors. Training won’t solve every problem - if the athlete had a poor diet, there would be a ceiling on his or her performance no matter how much training is done. Our performance issues could have contributing factors that must be addressed by means other than training. 

Small changes can yield big results
A small change of approach for the trainer and athlete can make a slight difference in performance, and in an event measured in hundredths of a second, a slight improvement can mean a move from fourth place to medal standing. This reminds us that even if we don’t have a lot of time or money for training, giving people the tools to improve their performance even in a few key areas can have a ripple effect through an organization, generating success.

The value of ongoing training
When referring to coaching and training, you never hear an elite athlete say, ”I’ve learned all I can and I’m just going to do it by myself now.” They clearly recognize that performance improvement is an ongoing process, and that message translates very easily to our world. It’s important when we create training to consider what happens beyond the actual event. Sometimes the moment when the event occurs doesn’t align with when the learner really sees the value in the information. Also, it may be that some people are only ready to absorb the big picture at first and need to reconnect with the material to get the nuances at a later time.

Overall the biggest lesson for learning professionals is that elite athletes are immersed in a culture of learning. Working with trainers is accepted, proven effective and the natural thing to do. If we strive to create this kind of environment in our organizations, we will surely be on the path to success of Olympic proportions.

Using Course Authoring Tools

Although a Learning Content Management System (LCMS) has more robust content management capabilities, an alternate course development solution is to use an e-learning authoring tool to create stand-alone courses.  Courses created in this manner can be delivered in a variety of ways, for example imported into a Learning Management System (LMS), hosted on a website or delivered on a CD or DVD.

Most authoring tools allow you to add animation, audio and video while some are also capable of creating tests/ evaluations and tracking results.  The final result and the level of skill required to use these tools ranges from template-based and entry level to highly customizable and complex. Some examples of authoring tools are Articulate, Captivate, Lectora, ToolBook, and Outstart Trainer.

Content created in authoring tools can be imported into most LMS and LCMS products and content can usually be exported out of an LCMS to be used elsewhere, but it may not be editable.  Whether you use an LCMS or an authoring tool to create training content, be aware that revisions to course content must almost always be made in the source authoring tool. 

Stay tuned to our website.  We'll be posting a white paper called "Inside Learning Management" in the next few days that provides more information about LMS, LCMS and custom learning management solutions. In the meantime, if you’re interested in finding out more about learning management, contact us here at Limestone Learning Solutions.